I uploaded my first product(Easy waterfall) to be reviews by the marketplace support team on 24th.
I recieved a message to apply changes on 27th.
I immediatly applied the changes and upload the product on the same day.
I recieved another email and was ask to do very small changes to the project on December 3th.
I applied the changes and reupload the product again on the same day.
Now,We are entering december 6th and I have not heard back anything from market support team.
I think this process is taking so long! It take utmost 3 days in other platforms.
I think this is happening due to lack of people in the support team.
I think epic should hire more people for this job or at-least start using AI for such tasks if it’s heavy for people to do it .
It’s so disappointing for an artist to wait for two weeks for such a task that can be done in mins and then,get an email that ask for some small changes such as moving a folder to another folder in the project and waitng for a few more days after that!
Here is a picture of the changes I was asked to apply.
I know it’s my duty to apply these changes but guys,I think you spent 5-10 mins on writing the texts in the picture to inform me while you could easily apply these changes in 1-2 mins!
Anyway I’m not asking you to apply changes,I’m asking for speeding up this process! It’s super slow!
Kind Regards
2 posts - 2 participants