I’m very disappointed with FAB support. I’ve successfully sold assets for six years without issues, but this year I’ve been unable to pass the trader verification despite multiple clear submissions of official documents. Support falsely accuses me of altering or encrypting files.
Please review your verification process, as it’s clearly ineffective. My submissions have always been genuine and transparent.
PS
Once they said that I encrypted the PDF and they couldn’t open the files. Guys, I don’t even know how to do this, and why would I encrypt PDF files and send them for verification?
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